Smart Door Lock A100

> What does the package for the Aqara Smart Door Lock A100 contain?Does the Aqara the Smart Door Lock A100 support a “top-and-button hook”?

A standard package for the Aqara Smart Door Lock A100 includes: 

1*opening drawing, 1*manual,

1*front panel, 1*rear panel,

1*lock body, 1*door catch plate, several fixing screws, 

1*mechanical lock cylinder, 2*mechanical keys, 8*AA batteries, 

2*two-stage square shafts, 1*small square shaft, 2*drawing screws, 2*positioning studs, 1*lock cylinder fixing screw.

> What materials are the Aqara Smart Door Lock A100 made from?

The touch panel is made of acrylic material, providing superior transparency. The rest is made of frosted aluminum alloy, providing increased hardness. The fingerprint identification module is coated, providing effective protection from scratches and residue.

> What kind of lock body does the Aqara Smart Door Lock A100 use?

The Aqara Smart Door Lock A100 is equipped with an electronic double-quick lock body.

If you lift the handle up, it puts the deadbolt in place.

If you push the handle down:

1. when outside the door, it opens the latch bolt to open the door in the case verification has passed, and deadbolt is retracted.

2. when inside the door, it opens the deadbolt AND latch bolt to open the door.             

> What kind of lock cylinder does the Aqara Smart Door Lock A100 use?

The Aqara Smart Door Lock A100 is equipped with a true-insert and Class-C mechanical lock cylinder.

> What are the advantages of a true-insert over false-insert?

A true-insert, with its lock cylinder embedded into the lock body, has a more complex structure than a false-insert: a mechanical key is required to open the lock when the front panel is damaged/removed, which is more secure because flase-insert can be opened without a mechanical key when the front panel is damaged/removed.

> How do I use the mechanical buttons on the back panel to control the Aqara Smart Door Lock A100?

First, you need to add the door lock to the Aqara Home app, set an admin fingerprint/password for the lock following the prompts. 

Second, press the setup button on the battery compartment on the rear panel and verify the admin fingerprint/password to enter setup mode.

Third, continue settings according to the voice prompts.

> How do I reset the Aqara Smart Door Lock A100?

Open the rear battery compartment cover at the rear of the lock; press and hold the reset key under the battery compartment for over 5 seconds; follow voice prompts and the lock will be reset after admin permissions are verified.

> Is the Aqara Smart Door Lock A100 aware of my door’s closing and locking state?

The Aqara Smart Door Lock A100 provides detection to all spring bolts, which together help determine the door’s closing and locking state. The Aqara Home app displays all possible states of your door, including:

open

closed but unlatched

latched but not locked with the door handle

latched and locked with the door handle

latched and locked with door handle and double-locked from inside

The Apple HomeKit app and the Google Home app can display two states, open and closed.

> What types of doors are the Aqara Smart Door Lock A100 compatible with?

The lock cylinder of the  Aqara Smart Door Lock A100 is compatible with most wooden, metal and armored doors on the market, whose thickness is between 40mm and 80mm. For doors with a thickness of 80mm-120mm, please contact the local dealer for a longer lock cylinder.

> Is the Aqara Smart Door Lock A100 limited to specific door-opening directions?

No. The Aqara Smart Door Lock A100 supports all door-opening directions, including left/right and inward/outward, thanks to the reversible handle and latch bolt.

> Does the Aqara Smart Door Lock A100 support a heavy-duty mortise (overlord) lock body?

No. However, the standard lock body can be modified with a specific strike plate to accommodate a heavy-duty mortise (overlord) lock body.

> Does the Aqara the Smart Door Lock A100 support a “top-and-button hook”?

Yes, but it’s recommended to assess the actual situation before installing. We do not recommend installing a top-and-button hook.

> Is the Aqara Smart Door Lock A100 waterproof and can it be used outdoors?

The Aqara Smart Door Lock A100 is not waterproof and can only be used indoors.

> What is the working temperature and humidity for the Aqara Smart Door Lock A100?

– 25℃ to 55 ℃ and 0% RH to 93% RH. Temperature or humidity beyond working range may affect normal lock use.

> How is the Aqara Smart Door Lock A100 powered?

It is powered by 8 AA dry alkaline batteries.

> How long is the battery life of the Aqara Smart Door Lock A100?

The average battery life is 18 months, but varies according to different working environment and conditions. Battery performance declines under low temperature environments. 

*Battery life was measured by the Aqara laboratory with 8 original batteries, and simulated with 10 door openings a day, under 25℃.

> How often should I replace batteries for the Aqara Smart Door Lock A100?

It is recommended to replace the batteries every 18 months. When power is lower than 20% (average remaining service time is about 3 weeks), the lock will generate prompt sounds and the Aqara Home app will receive alerts. Please replace the batteries after receiving notices.

> What should I do if the Aqara Smart Door Lock A100 runs out of power?

①If you are outside, you can supply power to the lock through the TYPE-C charging interface at the button of the outer panel. 

②If you are inside, replace the batteries.

> Will the Aqara Smart Door Lock A100 be unlocked by a Tesla Coil?

No, the Aqara Smart Door Lock A100 is a well-designed to defend itself from electromagnetic interference and has undergone rigorous electromagnetic compatibility tests. 

*Tesla Coil is a type of ultra-high voltage discharge equipment. Its electromagnetic induction may damage precision electronic devices within a certain radius, but it does not affect the normal operation of the Aqara Smart Door Locks.

> How many ways can I unlock the Aqara Smart Door Lock A100?

The Aqara Smart Door Lock A100 supports 7 ways of unlocking:

Fingerprint

Password (ordinary, one-time, periodic)

HomeKit / Siri (Bluetooth, Remote, Apple Home Key)

Aqara Home (Bluetooth, Remote)

Google Home / Google Assistant (Remote)

NFC Card (M1 Card)

Mechanical Key

*Aqara Home app and HomeKit support Bluetooth short-range unlocking.

*Aqara Home app, HomeKit and Google Home support remote unlocking, on condition that there is a supporting hub at home.

*Siri/Google Assistant voice control is effective, but an Apple Hub is required for Siri and an Aqara Hub is required for Google Assistant.

> What can I do if the keyboard of the Aqara Smart Door Lock A100 is locked due to repeated verification failures?

The keyboard will be locked for 3 minutes due to successive password/fingerprint/NFC verification failures. Within 3 minutes, the lock can be controlled through apps (Aqara Home/HomeKit/Google Home) OR unlocked with a mechanical key. After 3 minutes, all verification functions return to normal.

> When do I need to use the mechanical key for the Aqara Smart Door Lock A100?

The mechanical key is usually used for emergency situations when the lock cannot be unlocked by normal verification methods (fingerprint/password/mobile app/NFC). It is recommended to keep the key in your car or office, just in case.

> How many sets of passwords can the Aqara Smart Door Lock A100 support?

The Aqara Smart Door Lock A100 supports up to 75 passwords at the same time, including ordinary and temporary periodic passwords.

> How many digits are the passwords of the Aqara Smart Door Lock A100? Is phantom password supported?

6- to 10-digit lock passwords are supported. 

Phantom passwords are supported, up to a total of 20-digits (including 6-10 digits of a lock password). 

*Phantom password function adds arbitrary numbers before or after a lock password to prevent peeping from intruders when you enter the password.

> Does the Aqara Smart Door Lock A100 support one-time passwords?

Yes, a temporary one-time password can be generated through the Aqara Home app.

> Does the Aqara Smart Door Lock A100 support periodic passwords?

Yes, a periodic password for a specified timespan (e.g. 10am-2pm) and a specified period (e.g. every Monday) can be set up with the Aqara Home app, when the app is connected to the lock via Bluetooth and cannot be created remotely. This type of password can unlock the door during the specified time period. 

> Does the Aqara Smart Door Lock A100 support password test-unlocking prevention?

Yes. When any verification certificate (fingerprint/password/NFC card) is wrong for 5 consecutive times, the lock sets out alarm sound and light, verification functions are temporarily locked out, and an alarm message is sent to the Aqara Home app.

> How many fingerprints does the Aqara Smart Door Lock A100 support?

The Aqara Smart Door Lock A100 supports up to 50 fingerprints.

> How do I set fingerprints on the Aqara Smart Door Lock A100?

There are two ways to set fingerprints: 

①Install the Aqara Home app, after the lock is added and connected to the app, set the fingerprint according to app prompts. 

②Lift the battery cover at the rear, press the setup button above the battery compartment, and set the fingerprint according to the voice prompts. 

*The lock has be to added to the app before local mechanical buttons can be used to set a fingerprint.

> What if the Aqara Smart Door Lock A100 prompts unsuccessful fingerprint entry?

①Make sure that the finger used for fingerprint is dry and the fingerprint is not damaged substantially. 

②It takes seven times to collect a complete fingerprint. Please fully press the finger on the identification area and try to change the input angle according to the voice/Aqara Home app prompts (avoid repeated inputs at the same angle). 

③For better unlocking experience, it is recommended to enter the print of the thumb of the commonly used hand.

> Why do fingerprint verifications of the Aqara Smart Door Lock A100 fail?

Please make sure the finger is not stained or dry, press the finger fully onto the identification area and try again. If repeated failure results in fingerprint verification being locked out, use a password, delete the old fingerprint on Aqara Home app, and setup a new one. Multiple groups of fingerprints can be set to avoid verification failure due to problems on a single finger.

> Does the Aqara Smart Door Lock A100 support fingerprint test-unlocking prevention?

Yes. the Aqara Smart Door Lock A100 prevents test-unlocking of fingerprints in two ways: 

①We use a customized algorithm from Swedish Precise Biometrics (PB) to effectively eliminate false fingerprint unlocking. 

②When any verification certificate (fingerprint/password/NFC card) is wrong for 5 consecutive times, the lock sets out alarm sound and light, verification functions are temporarily locked out, and an alarm message is send to the Aqara Home app.

> Why are the fingerprints of children or elderly more likely to fail the verification?

The fingerprint module unlocks after identifying, comparing, and verifying the collected fingerprint pattern. 

The success rates of fingerprint unlocking are affected by an elder’s serious fingerprint wear and children’s shallow/incomplete fingerprint patterns. Password and NFC are recommended in such cases.

> How are deadbolts and double-lock from inside generated on the Aqara Smart Door Lock A100?

When the door is closed, the Aqara Smart Door Lock A100 will be latched automatically (tailing-resistance function), but the door is not yet in a completely secure state (the latch bolt is locked but the deadbolt is not). It is recommended to lift the handle to initialize the deadbolt or to double-lock from insider immediately after closing the door: 

①Lift the door handle from inside or outside the door to initialize deadbolt. 

②Inside the door, rotate the double-lock knob to initialize double-locking. 

③Outside the door, lock it with a mechanical key. (not recommended, only when the handle cannot be lifted for deadbolts)

> What is handle-lift locking?

The Aqara Smart Door Lock A100 is designed with a s a double-quick lock body and the deadbolt can be quickly initialized by lifting the handle inside OR outside the door, enhancing safety and convenience.

> What about the tailing-resistance function of the Aqara Smart Door Lock A100?

After unlocking the door, many traditional electronic locks of other brands will have their latch bolt relocked five to ten seconds later. During this period, intruders can open the door by pressing the handle, which is a security risk. The handle of the Aqara Smart Door Lock A100 returns to the free state immediately after being pressed down. The latch bolt will be locked automatically when the system detects a closed door, preventing intruder unlocking and tailing effectively.

> What is double-lock from inside? How can I initialize or disable it?

The double-lock state can only be enabled indoors with the knob to set the door to maximum security. When enabled, fingerprint/password/NFC verifications from ordinary users DO NOT work; neither does the mechanical key. Outside the door, only fingerprint / password (excluding temporary) / NFC card / app operations (including Aqara/HomeKit/Google) with admin permissions can open a double-locked door. Inside the door, the double-lock can be disabled with the knob.

> Can the Aqara Smart Door Lock A100 in a double-locked state be unlocked through fingerprint, password, or NFC?

Yes. Fingerprint / password (excluding temporary) / NFC card with admin permissions will work. So will Apple Home Key.

> Can the Aqara Smart Door Lock A100 in a double-locked state be unlocked via mobile app?

Yes. Both long range and local app operations unlocks, including the Aqara Home app (needs admin permissions), HomeKit, and Google Home (needs a preset admin-level password from the Aqara Home app).